The workplace is transforming from just an office space for producing our work to a place build on experiences. Experiences that help employees to improve their productivity, health and well-being. But how can you make sure to create the best workplace experiences for your employees in 2017? Consider our top tips.
Employees are overwhelmed with technology, applications, and a constant flood of information. A recent Deloitte research points out that people collectively check their phones more than 8 billion times each day. Yet, their productivity is barely rising.
As workplace professionals, we bear a responsibility. It is in our hands to get better at managing the overwhelmed employees and develop strategies, tactics and tangible practices that can break down the complexity and create a good workplace experience, where employees feel more enabled, creative and productive.
Embrace a shift in thinking: from touch points to journeys
To create better employee experiences in 2017, workplace professionals will need to take the required steps to redesign their practices in a more user-centric fashion. Improving employee experiences will involve a shift in thinking from touch points to journeys.
The accepted definition of a touch point is any point of contact between a user and a service provider. Touch points form an integral part of the user journey and represent a moment that is carefully mapped and designed by designers and workplace professionals. Understanding this journey and the context in which it occurs will enable workplace professionals to better organise and mobilise their employees around user needs.
Adopt design thinking and put employee experience at the center
For a workplace professional, design thinking will provide means to focus on the employee’s personal experience and to create processes centred upon the worker.
Traditional HR and Workplace Management solutions are typically processes to train people, assess performance, ensure compliance, or document a practice at work. Design thinking will cast a new role for these workplace professionals. It will transform their role from being a “process developer” to an “experience architect”. Thereby, workplace professionals will be empowered to reimagine every aspect of work e.g. the physical environment, employee interaction, training, engagement. To improve the employee experience, focusing on people instead of processes will be a key.
Prototype, pilot, test and ultimately – learn
To create the best employee experiences in 2017, workplace professionals must be dedicated to make the workplace and services practical, easy and desirable. This can only be done if we invest time to understand the needs and desires of the people who will interact with the service. Doing so, will ensure solutions that fit the purpose and are desired by the people who use them.
Before even thinking of implementing new ideas - new programs and experiences should always be prototyped and piloted with a small group of test employees. Only by prototyping, workplace professionals can learn and understand what employees like and dislike about the new workplace or service setting.
Interested to know more about, how you can create better employee experiences in 2017? Get the best-in-class insights in our brand new White Book. Download our White Book: Future of Service Management, simply by clicking the button below.