The one thing we must do to create a customer focused culture
About Shep Hyken Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. For information contact or...
White book
ISS 2020 Vision: The Future of Work, Workforce and Workplace
Human Centred-Service Design: How to deliver great service in the 21st century
To create fulfilling service experiences, facility and design managers need support from methodologies capable of putting people, their experiences and...
Are you prepared to handle these 3 critical service management challenges?
Economic growth, globalisation and changes in demography all represent critical service management challenges. Are you prepared to handle them?
User Journey Mapping: The key to improving service experiences
As facility managers make the shift from being compliance and service providers to becoming champions of the holistic end-user experience, reshaping the...
The 2017 state of Service Management
Creating great service experiences is and will be the center of any succesfull workplace and organization now and in the foreseen future. But what...