Service Design: A framework for continuous improvement and innovation
Service Design became more and more popular over the last decade as an approach to continuously improve existing offerings as well as innovating...
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ISS 2020 Vision: The Future of Work, Workforce and Workplace
Do you mind the service quality gaps?
To achieve high customer satisfaction, the provision of excellent service quality is paramount. Yet, do you mind your service quality gaps?
The new era of Facility Service Management: From building to human-centricity
The Facility- and Service Management industry is undergoing a tremendous but very important change. A change that will allow us to focus more on the...
The future of service and how to amaze Millennials and Generation Z
How can companies make sure to amaze the tech-savvy and interconnected Millennials and Generation Z’s? We spoke to the ISS 2020 Vision - Future of Service...