The era of robots: what does it mean for service excellence?
Technology is marching forward and transforming the business and service world. Increasingly, we’re seeing robots and AI overtaking manual tasks. But does...
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ISS 2020 Vision: The Future of Work, Workforce and Workplace
Everything as a service (Xaas): Service landscape redefined
New technologies, new concepts of working and living are redefining how we understand and use service.
The correlation between service excellence and employee engagement
Creating a great service experience is all about having engaged and motivated employees. The concept of engagement is often viewed as something intangible...
4 typical reasons why companies fail to deliver excellent service
If all companies effectively compete on service, the key differentiator then lies in the service management model and the ability to execute it. Here’s...
The service employee KPI's every facility manager needs to monitor
What are the key service employee KPI's facility managers need to monitor in order to understand important patterns in employee engagement and customer...