ISS: Leading the way in employee engagement
High employee engagement is critical for any service company. At ISS we take employee engagement seriously as it has a direct impact on the customer...
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ISS 2020 Vision: The Future of Work, Workforce and Workplace
Employee Training: Key component of value creation in Service Management
Paying attention to employee training processes is key when choosing a service provider. Here’s why training is such an important component of value...
The service employee KPI's every facility manager needs to monitor
What are the key service employee KPI's facility managers need to monitor in order to understand important patterns in employee engagement and customer...
ISS Research: Health and well-being can improve profits through enhanced productivity
In a society where work-related stress is sharply on the rise and burnouts are not uncommon, only 15% of adults working full-time for an employer are...
Key HR issues to consider when outsourcing Facility Management
Managing people in organisations is not easy. Managing people who are outsourced is even more challenging. Here are the key HR issues to consider when...