ISS Business Forum: The future trends of outsourcing
In the middle of November, ISS, IAOP Nordic Chapter and the Copenhagen Institute for Future Studies (CIFS) held ISS Business Forum: The future of...
White book
ISS 2020 Vision: The Future of Work, Workforce and Workplace
Personalisation of public service delivery
As a result of demographic changes, growing customer expectations and technological development, there is a growing tension between the standardisation...
Demographic bulges will affect the public service's service delivery capacity
The average number of children per woman has declined from five to two and a half over the last fifty years. In high-income economies, the average number...
Building trust in public sector: three key skill-sets for a new engagement model
When it comes to building trust, the public sector has its fair share of issues. The latest CNN poll showed that just 13% of Americans agree that the U.S....