NEW WHITE BOOK: Future of Outsourcing and Perspectives for Facility Management
What characterises the key trends shaping the future of outsourcing and how can companies maximise the value of their relationships and operations? Find...
White book
ISS 2020 Vision: The Future of Work, Workforce and Workplace
How to balance automation & human touch in the public sector
As a result of an increased focus on affordable governance, the public sector will have a larger emphasis on automation in order to optimize the...
Katie Gove expert view: Service outsourcing now & in the future
Katie Gove has more than 25 years’ experience in consulting and management, with focus on strategy and innovation in regards to outsourcing. Her...
ISS Business Forum: The future trends of outsourcing
In the middle of November, ISS, IAOP Nordic Chapter and the Copenhagen Institute for Future Studies (CIFS) held ISS Business Forum: The future of...
Personalisation of public service delivery
As a result of demographic changes, growing customer expectations and technological development, there is a growing tension between the standardisation...