Why public sector organisations must redefine their KPI’s
Public sector organisations are increasingly under pressure. Due to demographic ageing, increasing customer demands for personalised services and growing...
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ISS 2020 Vision: The Future of Work, Workforce and Workplace
How outsourcing relationships will change towards 2020
The businesses climate in 2020 and beyond is likely to change from what it is today. As companies are looking for ways to reduce the vulnerability that...
3 reasons why diversity is important in service outsourcing
The topic of diversity in both management and non-management teams and its advantages for companies has been around for several years now. All for a good...
Strategic issues challenging the future of public sector
Towards 2020 many public sector organizations across the world will face societal, organizational and operational demands for increased financial...
Crowdsourcing and how to harness the power of the crowd
The term crowdsourcing has been around since 2005 when editors at Wired Magazine, Jeff Howe and Mark Robinson, started discussing how businesses were...