ISS explains outsourcing as a strategy
Outsourcing, primarily seen as a cost-saving approach has found its way into becoming a strategy that is increasingly regarded as a solution to many...
White book
ISS 2020 Vision: The Future of Work, Workforce and Workplace
To consolidate or not to consolidate contracts? A trend and counter-trend
Contract consolidation According to the Washington Post, the past few years has seen the Obama administration consolidating federal contracts in an effort...
The future of FM is here and it’s called Service Management 3.0
Peter Ankerstjerne is the Head of Group Marketing at ISS A/S and is responsible for developing the Integrated Facility Services (IFS) concept. He also...
3 key elements to move towards service-centric delivery
The transition towards service-centric delivery requires that FM providers focus on three elements: intangibility, customer integration and the...
Our Top Tech Picks at CES 2015 for FMs
Last week we talked about how the Internet of things (IoT) will change the world of FM. That same week, the biggest Consumer Electronics Show (CES)...