Move over Health Facilities Management, a new health FM is in town
Megatrend: the growing focus on health goes beyond the healthcare sector and will have a major impact on the global Facilities Management industry.
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ISS 2020 Vision: The Future of Work, Workforce and Workplace
ISS explains outsourcing as a strategy
Outsourcing, primarily seen as a cost-saving approach has found its way into becoming a strategy that is increasingly regarded as a solution to many...
To consolidate or not to consolidate contracts? A trend and counter-trend
Contract consolidation According to the Washington Post, the past few years has seen the Obama administration consolidating federal contracts in an effort...
The future of FM is here and it’s called Service Management 3.0
Peter Ankerstjerne is the Head of Group Marketing at ISS A/S and is responsible for developing the Integrated Facility Services (IFS) concept. He also...
3 key elements to move towards service-centric delivery
The transition towards service-centric delivery requires that FM providers focus on three elements: intangibility, customer integration and the...