5 ways benchmarking can improve facility management performance

Do you believe you could save a lot of space at your office, but lack a way to prove it? Are you confident that your office maintenance expenditures are lower than those of your competitors, but find it difficult to get recognition for your efforts among the executives? In these cases, benchmarking can be a great tool to get the facts and best practices straight.

Despite being an untapped resource for many facility managers, benchmarking is a very powerful tool for improving any business process, including the ones associated with facility management.

As a tool it represents the continuous process of measuring one’s services, products and practices up against industry peers and the best performing companies within the industry.

Considering the facility management industry, a lot of different metrics can be measured and each of these could have a benchmark. Here a 5 concrete ways in which benchmarking can improve the performance of your facilities:

1. Identify the areas in which your office building is over- or under-performing

Is your office building doing well? Is your facility management strategy working? Using this benchmarking tactic will help you figure out whether you are doing well compared to competition or whether you should consider to make some changes to your strategy and tactics. Even though this metric will not tell you what you should do better, recognizing potential problems is a great place to start.

2. Identify how to improve building performance

This tactic lets you start where the first one ended. Once you know whether your building is over- or under-performing, you can start to look at what your better-performing benchmarking competitor is doing that you are not.  Looking at the better-performing peers you will benchmark against best practices. In the end this gives you great evidence to justify an implementation of new techniques, procedures for better performance to management.

3. Find evidence to justify your budget

Have you identified what you believe is a best practice but have a hard time to justify the time and budget it will take to make your facilities run better? By benchmarking up against the best performing competitors, and based on your concrete issues, you might find that the competing facilities that have implemented occupancy sensors were able to reduce the utility bill by at least x per square foot.

4. Find evidence to justify your staff

This tactic is similar to the one mentioned above, with the difference that you will look at staff instead of budget.

5. Investigate when outsourcing is a great option

If all your maintenance currently takes part in-house, it might be worth to benchmark your metrics to competing companies, with similar buildings and practices who use outsourcing. If it shows that they manage to spend less than you do, outsourcing parts of your tasks to companies with higher expertise in these areas might be worth considering.

Would you like to know more about, how you can improve your business efficiency? Read our blog post: How to grow business efficiency with the Integrated Facility Service model or download our IFMA sponsored guide: Benchmarking for Facility Professionals.

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