5 ways all Facility Management teams can benefit from IoT

Putting IoT to work is not any far-off fantasy. IoT is aiding workspaces and workplaces with a lot of benefits already. Here are 5 ways all Facility Management teams can benefit from IoT.

1. Beacons enhance occupant interaction and workplace experience

Up until now, beacons (small transmitters that collect and transmit location-based data through connected smartphone apps), have primarily been used by retailers to send personalised offers directly to the smartphones of nearby customers. The potential of using Beacons to enhance building occupant interaction and workplace experience is however not any far-off fantasy.

We’ve had great success so far at ISS, using Bluetooth based beacon technology along the user touchpoint journey, allowing building users to interact with the location through a mobile application.

The beacon provides the user with useful information, captures real time feedback, pushes alerts or reminders as an interactive means of employee engagement.

Monitoring user satisfaction or challenges along the occupant journey in the building, beacons help us to generate real-time feedback and proactively resolve real-time issues along the user journey within the building

2. IoT sensor infrastructure unlocks workspace optimisation opportunities

Empowering workspace with a IoT sensor infrastructure can unlock many workspace optimisation opportunities.

Sensors provide insight into when space is used, how space is used, in which time frames the traffic in the office tops and more space is needed or the reverse.

Understanding the usage of workspace can help to determine actual workspace utilisation rates, be helpful when planning special space configuration project. All in real-time.

When this approach becomes a standard across multiple sites in a client portfolio, the data empowers corporate real estate functions with the ability to make the decision to affect the portfolio management strategy. Those central corporate real estate teams can then set live capacity KPI’s, decline new builds, effectively deploy new labour hires and sublet underutilised space.

3. Optimising service efficiency with Activity Based Services

Aside of bringing workspace optimisation opportunities, sensors can help Workplace and Facility Managers to bring the service experience and service efficiency to a completely new level.

Traditionally in Facility Management, front-line employees within for example cleaning and maintenance have been following pre-planned schedules for when to clean or maintain and when.

The downside of the pre-planned schedules is however that those do not reflect the real-time needs.

Sensor technologies can help us to align the schedules to meet actual demand based on activity levels around the office space.

The saved labour effort can then be repurposed into performing service tasks where there is a need.

4. Taking maintenance to another level: from proactive to predictive maintenance 

In our technical service line, we add standard IOT sensing inputs to existing assets. These sensing inputs help us to capture real time diagnostics which can be aggregated and mined for advanced analysis and fault detection.

A standard retrofit sensing solution in asset management enables centralised and remote monitoring of the assets under our maintenance. While our current focus is on temperature, vibration & power quality we continue to leverage IoT infrastructure to expand the many types of sensing available in the market

Early fault detection is critical for customers business continuity & expense avoidance, at a client site we retrofitted vibration sensing in the chiller assets which exposed components within the assets near critical failure. A maintenance task resolved the issue and extended the asset life, if this had not been unlocked ISS and the client would have been exposed to huge costs to arrange emergency equipment to be setup in a costly reactive experience.

5. Improve indoor environmental monitoring, employee well-being and productivity

The capability of sensor infrastructure goes way beyond real time diagnostics, services and space optimisation.

The sensor infrastructure helps us to collect a wide range of environmental monitoring components including light, temperature, humidity, CO2, VOC and air pressure. Factors that all have great impact on employee productivity, health and well-being.

Several studies have shown that when a meeting room is in use CO2 levels increase. When those levels reach 1000ppm concentration will start to decrease, and as the level reaches 2000ppm symptoms such as headaches will start to show.

Using the real-time data, indicators in the room can advise users when they may need a “bio-break” or open a window for fresh air. Through historical data collection, where trends are indicated engineering teams are informed and can optimize building controls to ensure airflow is matched with the need

Furthermore, from the IOT data we can evidence to customers meeting room utilization as well as indicate a percentage of unproductive meetings time.

 

Sam Lavers

Author

Sam Lavers,

ISS Global Head of Digital Excellence
and IoT