The role of the Facility Manager in the workplace is evolving at a tremendous pace. But what does it take to be a successful Facility Manager? Here are the key traits we have observed during our many years of Facility Management operations at ISS.
No high-performing company would contest that some of the most important aspects of workplace management is to create and enhance an environment that has the power to attract, engage and retain employees.
Most would also agree that great leadership cannot do this alone. Companies need facilities that reinforce a company’s vision and mission, services as well as support systems that reflect the employee-centric leadership goals. In that regard, a Facility Manager is irreplaceable.
To handle such tasks, and do it well, here are some of the traits and characteristics of a Facility Manager you need to be on outlook for.
A great Facility Manager is an excellent listener and communicator
Gone are the days where Facility Management was something handled out of the company basement. To create and enhance great company cultures and facilities that reinforce a company’s strategic goals, a great Facility Manager must be a great listener and be able to empathize with and understand the people who use the facilities and services. E.g. their work lives, work styles, ways of commuting and eating habits. The facility manager needs to use this information actively to implement new strategies and initiatives that support these work behaviours and preferences.
Change in the workplace can cause resistance. Therefore, a great Facility Manager is also someone who has excellent communication skills and the ability to translate new workplace strategies and tactics to something very tangible for the individual employee impacted.
A great Facility Manager always challenges status quo
A business or a workplace is a subject to constant change. Whether it is new generations of employees entering the office, organizational re-structure or external pressures influencing the company’s operations.
A great Facility Manager is someone that embraces changes and is not afraid of challenging status quo by implementing new innovative solutions that can create new cost-efficiencies, support organizational transformation or take on new cross-organisational responsibilities to support the strategic goals of the organization.
A great Facility Manager knows how to create strategic value
A great Facility Manager does not see Facility Management and strategic business operations as two separate entities. Rather, a great Facility Manager is someone who knows how to tie Facility Management KPI’s to business KPI’s and understands how Facility Management can deliver business value that goes beyond daily governance and maintenance.
In an era where Facility Managers increasingly are evolving to Experience Managers, they will be expected to have the ability to utilise the workplace as a tool to strengthen company culture, improve employee engagement, productivity and develop workplace experiences that communicate and reinforce the company’s value proposition.