The 2017 state of Service Management

Creating great service experiences is and will be the center of any succesfull workplace and organization now and in the foreseen future. But what characterizes the current state of Service Management? And how will it develop?

As part of our new ISS 2020 Vision: Future of Service Management research, conducted in cooperation with Copenhagen Institute for Future Studies (CIFS), IFMA and CoreNet Global we surveyed more than 1495 Facility Management experts and Service Professionals, asking about their perception of the Future of Service Management, where we are know and where we are going in the future.

So what is the 2017 state of Service Management? We summarize the key insights in our infographic below.


Want to learn more about the Future of Service Management? Download the research by clicking the button below.